We strive to provide high-quality digital products to all our customers. However, if you encounter a genuine issue with a purchased file, you may report it to our support team within 7 days of purchase.

If you believe the file you purchased contains a technical error or defect, you must clearly explain the problem when contacting support so our team can properly review and verify the issue.

Please note that the refund policy only applies when the problem is caused by the file itself. Cases such as accidental purchases, lack of software knowledge, or system incompatibility are not eligible for refunds.

If our support team confirms that the problem is related to the file:

• We will first attempt to fix the issue and provide you with a corrected version of the file.

• If the issue cannot be resolved, you may choose one of the following options:

  • Receive a full refund, or

  • Select another product of equal value from our store.